FAQs

WHAT IS ALCOHOL INK? 

Alcohol inks are fast-drying, highly pigmented, alcohol-based inks that are waterproof, transparent and extremely vibrant.

*Please note that the colors of the painting might be slightly different from the pictures due to light conditions and shadow or brightness of your monitor/screen.

WHY DO YOU USE YUPO PAPER?

I use YUPO paper because it's waterproof and holds ink with razor-sharp precision. It's also recyclable, super smooth, durable, and wipes clean. Because YUPO is a pulp-free paper, the shelf life of printed pieces is extended for overall value. It resists tearing and buckling and remains perfectly flat, eliminating the need for soaking, stretching, or taping.

DO YOU TAKE COMMISSIONS? 

Yes, I'd love to make something just for you! Please contact me to discuss details and timing. 

WHAT IS YOUR SHIPPING POLICY?

Artwork ships from Los Angeles via USPS with tracking within the U.S., signature required.

Your art will be safely packaged with plenty of padding and protection including a plastic acid-free sleeve and secured between sheets of corrugated cardboard backing. Not liable for package theft or damage after delivery. 

Available work ships within 7-10 business days via FREE via Standard USPS shipping. Contact me if you are interested in expedited shipping. 

If you live in the Los Angeles area, I offer complimentary contactless pick-up. If you live within 15 miles of Echo Park, I offer $15 delivery for orders over $250. 

Please allow several weeks for commissioned artwork; timeline will be discussed when starting your commission. Currently available for US shipping only. 

WHAT IS YOUR RETURN POLICY?  

All sales of art are final, except in the case of shipping damage or other special circumstances. Please feel free to contact me with any and all questions before placing your final order. I want to make sure you are 100% happy and informed before purchasing.

HOW SHOULD I HANG AND CARE FOR MY ARTWORK? 

Because the art has some dimension, I recommend using frame spacers to protect the art against image transfer and adhesion to the acrylic or glass. To maintain the artwork's integrity, please do not display or store it in direct sunlight. 

COPYRIGHT

Mara Serdans remains the sole copyright holder of all original artwork carrying her name, unless otherwise indicated or approved. Art may not be reproduced in any manner. 

WHAT ABOUT A DESIGNER DISCOUNT? 

I'm happy to offer a discount to the design trade, please contact me for more info.